Privacy Policy

Who we are

Camille Melbourne ("we," "us," or "our") operates the website https://camille-melbourne.com (the “Site”). This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase via our website, or otherwise communicate with us regarding our services ("Services").

By using our website, you accept the data practices described in this policy.

1. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised privacy policy on the website and update the “Last updated” date. We recommend you review this policy regularly.

2. How we collect and use your personal information

To provide our services, we collect personal information from various sources. The information we collect and use depends on how you interact with us.

We use the information we collect about you to:

  • Communicate with you

  • Provide and improve our services

  • Fulfill legal obligations

  • Protect or defend our services and user rights

3. What personal information we collect

The types of personal information we collect depend on how you interact with our website.

Information we collect directly from you:

  • Contact details: Name, address, phone number, and email

  • Order details: Billing and shipping address, payment confirmation, email, and phone number

  • Account information: Username, password, and security details

  • Customer support: Any information you share in communication with us

Information we collect automatically:

  • Usage data: How you access and interact with our website, including device and browser information, IP address, and network connection

  • Cookies & tracking technologies: We use cookies to improve your experience, remember preferences, and analyze user behavior. You can manage your cookie preferences in your browser settings.

4. Information we receive from third parties

We may receive information about you from third parties, including:

  • Service providers: Vendors supporting our website (e.g., Shopify, payment providers, shipping services)

  • Marketing & analytics partners: Data collected through advertisements, social media, and tracking technologies

We handle all third-party data in accordance with this privacy policy.

5. How we use your personal information

We collect and process your personal information for the following purposes:

  • Deliver products and services

  • Process payments and complete orders

  • Manage your account

  • Arrange shipping and returns

  • Send order confirmations and updates

  • Marketing & advertising:

    • Send promotional emails or SMS

    • Show personalized ads on our website and third-party platforms

    • Improve user experience and tailor recommendations

You may unsubscribe from marketing emails at any time via the unsubscribe link.

Security & fraud prevention:

  • Detect, investigate, and prevent fraud, illegal activity, or security breaches

  • Ensure account security and protect your data

  • If you suspect unauthorized access to your account, please contact us immediately.

Customer support & service improvement:

  • Respond to inquiries and provide assistance

  • Improve our website and customer experience

6. How we share personal information

We may disclose your personal data to:

  • Service providers: Vendors processing payments, shipments, and analytics

  • Marketing & advertising partners: To deliver targeted ads and promotions

  • Legal compliance: To comply with applicable laws, government requests, or legal proceedings

We do not sell your personal information to third parties.

7. Your rights & choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access & correction: Request access to or correction of your data

  • Deletion: Request deletion of your personal information

  • Data portability: Request a copy of your data in a portable format

  • Marketing opt-out: Unsubscribe from marketing emails

To exercise these rights, please contact us using the details below.

8. Cookies & tracking technologies

We use cookies to:

  • Improve website performance

  • Save preferences

  • Analyze user behavior

  • Provide personalized recommendations

You can disable cookies in your browser settings, but this may affect website functionality.

9. Security & data storage

We take reasonable precautions to protect your personal data from unauthorized access, misuse, or disclosure.

  • Encryption: Sensitive data is encrypted using SSL security

  • Data retention: We retain your data as long as necessary to fulfill obligations, process transactions, and comply with legal requirements

10. International data transfers

If you are outside Australia, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws.

11. Children’s data

Our website is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided us personal information, please contact us to request removal.

12. Contact us

If you have questions about this privacy policy or your data rights, contact us at:

Email: contact@camille-melbourne.com
Customer service hours: Monday – Friday | 9:00 AM – 5:00 PM (AEST)

We are committed to protecting your privacy and providing a secure shopping experience.