Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Camille Melbourne

1: How do I place an order?
Placing an order is quick and easy:

• Browse the product via our menu.

• Select the desired size and quantity, then click "Add to cart".

• Go to your shopping cart and click "Proceed to checkout".

• Follow the steps to complete your order securely.

2: When will my order be shipped?
We know you're excited to receive your order, and we do our best to ensure fast and efficient delivery.

• After placing your order, you will receive a confirmation email with your order details. Please check your spam folder if you don’t see it.

• Orders are usually processed within 2-3 business days to allow us to check the quality and ensure everything is correct before shipping.

• Once shipped, you will receive a tracking number by email so you can follow your package on our tracking page.

• If you have not received a confirmation or tracking number within the expected time, please contact us at info@camille-melbourne.com.

3: Can I track my order?
Yes, you can!

• Use the tracking number from your shipment confirmation on our tracking page.

• Tracking information may take 1-3 business days to appear after dispatch.

• If you haven’t received a tracking number or experience issues, contact us at info@camille-melbourne.com

4: I entered the wrong shipping address – what should I do?
If you realize your shipping address is incorrect, please contact us immediately:

• Reply to your order confirmation email or send an email to info@camille-melbourne.com within 24 hours of ordering.

• Please note that we cannot change the address if the order has already been shipped.

5: What is your return and refund policy?
We offer a 30-day money-back guarantee on defective or damaged items.
How to start a return:

• Email info@camille-melbourne.com to request a return form.

• Ensure the items are in original condition and packaging.

• Return the item to us (return shipping costs are paid by the customer).

• Once we receive and inspect the item, we will process your refund.
  Important notes:

• We cannot refund items lost in transit.

• Items must be returned in their original condition.

6: Can I cancel my order?
Yes, you can cancel your order within 24 hours after placing it.

• To cancel, send an email to info@camille-melbourne.com as soon as possible.

• If the order has already been shipped, we cannot cancel it, but you can return it once received.

7: How long does delivery take?
We do our best to deliver your order quickly.

• Orders are usually processed within 2-3 business days to ensure top quality.

• Delivery time depends on your location but is expected within 5-10 business days after dispatch within Australia.

• If you have questions about your order, contact us at info@camille-melbourne.com.

8: In which currency are prices shown?
All prices on our website are listed in AUD (Australian Dollar).

9: Do you ship internationally?
Currently, we only deliver within Australia. Stay tuned for updates as we plan to expand our delivery areas in the future.

10: How do I unsubscribe from your emails?
You can unsubscribe in two ways:

• Click "Unsubscribe" at the top of the email.

• Click "Unsubscribe" at the bottom of the email.

11: I have a question that’s not answered here. How can you help me?
Of course! We’re here to assist you.

• Send an email to info@camille-melbourne.com with your order number and a description of your question.

• We will get back to you as soon as possible.

We always strive to provide you with an excellent shopping experience and top customer service.

✨ Camille Melbourne – Scandinavian elegance with the heart in Melbourne. ✨